CX Research

Uncovering the right insights through generative and evaluative methods leading to better products and happier customers.  Example deliverables include:

  • Competitive Research
  • Heuristic Reviews
  • Contextual Inquiries
  • User Surveys & Interviews
  • Stakeholder Interviews
  • Analytics Insights
  • Participatory Design Sessions
  • Qualitative Testing
  • Quantitative Testing

Experience Strategy

Prioritizing business objectives and mapping them to transformational, experience-driven products and services to enhance the bottom line.  Example deliverables include:

  • Stakeholder Workshops
  • Experience Models & Concepts
  • Customer Archetypes & Personas
  • Customer Journeys
  • Multi-Channel Touchpoints
  • Content Strategy
  • Service Design Blueprints
  • Functional Roadmaps
  • Backlog Management (Agile)

Design Management

Delivering and maintaining world-class product and service design projects through proven methodologies and creativity. Example deliverables include:

  • Low/Mid-Fidelity Prototypes
  • Interactive Prototypes
  • Annotated Wireframes
  • Information Architecture
  • Design Frameworks
  • Interactive Styleguides
  • Component/Patern Libraries