Services
CX Research
Uncovering the right insights through generative and evaluative methods leading to better products and happier customers. Example deliverables include:
- Competitive Research
- Heuristic Reviews
- Contextual Inquiries
- User Surveys & Interviews
- Stakeholder Interviews
- Analytics Insights
- Participatory Design Sessions
- Qualitative Testing
- Quantitative Testing
Experience Strategy
Prioritizing business objectives and mapping them to transformational, experience-driven products and services to enhance the bottom line. Example deliverables include:
- Stakeholder Workshops
- Experience Models & Concepts
- Customer Archetypes & Personas
- Customer Journeys
- Multi-Channel Touchpoints
- Content Strategy
- Service Design Blueprints
- Functional Roadmaps
- Backlog Management (Agile)
Design Management
Delivering and maintaining world-class product and service design projects through proven methodologies and creativity. Example deliverables include:
- Low/Mid-Fidelity Prototypes
- Interactive Prototypes
- Annotated Wireframes
- Information Architecture
- Design Frameworks
- Interactive Styleguides
- Component/Patern Libraries
